COVID-19 Updates

Reopening Plan: Thank You For Your Patience

With restrictions being lifted and an increasing number of businesses reopening, we wanted to keep you, our valued client, updated on Stoneybrook Animal Hospital’s reopening plan. Our top priority remains safeguarding the health and safety of our clients and staff, all the while continuing to provide outstanding patient care.

As a healthcare provider, factors such as waiting and exam room size, air flow and the ability to maintain safe distancing during your pet’s examination are all factors that play into our reopening plan. Also, given the newness of the COVID-19 vaccine, variants of concern and the potential for a fourth wave, our clients and staff are expressing vastly different comfort levels with respect to physical distancing. 

While a reopening plan is in the works, we continue to take a cautious approach.  When we do reopen, here are some of the things you can expect:

  • The number of concurrent client visits will be restricted to respect physical distancing.
  • One client will be allowed per patient.
  • The wearing of surgical masks will be mandatory. Masks will be provided by the clinic.
  • COVID-19 screening will be in place for all visitors.
  • Hand sanitizing stations will be readily available throughout the clinic.
  • Curbside service food and medication pickup will remain available. 
  • Curbside drop off will remain in place and clients will continue to have the option to virtually participate in appointments via a clinic-supplied tablet.

We thank you for your continued encouragement and support. As with you, our team looks forward to the day when they can safely welcome you back into Stoneybrook Animal Hospital. 

COVID-19 Protocols

While we are very happy to have been deemed an essential service, “The College of Veterinarians of Ontario has been consistent in its message that veterinarians are to use their judgement in reducing services that are not deemed necessary to support human and animal health at this time of public health emergency.” As such, we have made the following changes to hospital services:

Absolutely NO WALK IN, DROP IN or POP IN 

Our entrances are locked.  WE NEED TO KNOW THAT YOU ARE COMING.  Please call or email prior to coming to the clinic to schedule an appointment or order supplies. Please ring the doorbell when you arrive or describe your vehicle or call 519-432-1895 from your vehicle and a technician will be right out

Please pre-pay for your food and medications either by credit card over the phone or by sending an e-transfer to [email protected]

In the event that cash is your only option to pay, please place the cash in an envelope or ziploc bag labelled with your name and set it on the table at the back entrance.  No change will be provided at that time but it will show as a credit on your account. 

Housecall services are suspended until further notice.

We will no longer require clients to sign consent forms for surgery. Verbal consent over the phone will be sufficient during this time of crisis.

There is a table located outside our main entrance. When you arrive with an appointment for your cat, rabbit or small dog, please place the carrier on the table and step back to allow for 6 feet or 2 metres physical distancing between yourself and the staff. At this point, we will bring your pet inside the clinic for their appointment.  The doctor or technican will use the phone to discuss the findings with you. If you have a larger dog, we can take the leash but will try to still distance ourselves.  

Cat Boarding Services are suspended until further notice.

In the unfortunate event of a euthanasia, only one family member can be present.

We realize that some of these changes will be difficult and inconvenient for clients but we are doing as much as we can to ensure the health of our staff and clients so that we can remain open and continue to care for your pets.

Why has my veterinarian been SO busy? from VINx VetTools on Vimeo.

Welcome to Stoneybrook
Animal Hospital

Stoneybrook’s staff includes 2 veterinarians supported by a team of veterinary technicians, receptionists, and additional assistants. Dr. Russell has over 26 years experience dealing with pets including dogs, cats, rabbits and rodents.

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Welcome to Stoneybrook
Animal Hospital

Stoneybrook’s staff includes 2 veterinarians supported by a team of veterinary technicians, receptionists, and additional assistants. Dr. Russell has over 26 years experience dealing with pets including dogs, cats, rabbits and rodents.

COVID-19 and your pet

Stay up to date on the latest news, and information on what this means to you.

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Our Team

What is Heartworm?

Paws on Safety: 1 Min Pet Clinic – Lily Toxicity

Get to Know Us!

We’re happy to introduce ourselves and share a little bit about our history, our philosophy and our staff. We would love to hear from you! So if you have any questions, or if you’d rather just talk to us over the phone, give us a call at 519-432-1895. We are located at 620 Fanshawe Park Road (2nd building East of Adelaide, on the North side).

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Quick & Convenient

We are happy to book an appointment or refill a prescription for you! Quickly and easily schedule an appointment, or place an order for food or a prescription refill using our online forms, that is convenient for you and your pet. Once we receive your request, we will contact you to confirm a date and time that is as close to your request as possible.

Get To Know Our Doctors

Kristina Russell, B.Sc., D.V.M.

I graduated from the Western College of Veterinary Medicine in 1994 after a 4-year bachelor of honours degree in Biology from the University of Winnipeg. I moved to London in 1994 and after working at various veterinary…

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Diane Jongert, D.V.M.

I pursued the dream of medicine (be it human or veterinary), since high school. I decided that it was going to be veterinary medicine while completing my Bachelor of Science from the University of Western Ontario in 1997…

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We Welcome New Clients!

We are dedicated to helping your pet achieve the highest quality of life. Our team provides exceptional care while showing respect for you and your beloved companion.

Becoming a client is easy. Call our veterinary clinic at 519-432-1895 to book an appointment and we’ll gather the registration information over the phone.

If you have any further questions, please call. We look forward to meeting you and your pets soon!

What to Expect