Reopening Plan: Thank You For Your Patience
With restrictions being lifted and an increasing number of businesses reopening, we wanted to keep you, our valued client, updated on Stoneybrook Animal Hospital’s reopening plan. Our top priority remains safeguarding the health and safety of our clients and staff, all the while continuing to provide outstanding patient care.
As a healthcare provider, factors such as waiting and exam room size, air flow and the ability to maintain safe distancing during your pet’s examination are all factors that play into our reopening plan. Also, given the newness of the COVID-19 vaccine, variants of concern and the potential for a fourth wave, our clients and staff are expressing vastly different comfort levels with respect to physical distancing.
While a reopening plan is in the works, we continue to take a cautious approach. When we do reopen, here are some of the things you can expect:
- The number of concurrent client visits will be restricted to respect physical distancing.
- One client will be allowed per patient.
- The wearing of surgical masks will be mandatory. Masks will be provided by the clinic.
- COVID-19 screening will be in place for all visitors.
- Hand sanitizing stations will be readily available throughout the clinic.
- Curbside service food and medication pickup will remain available.
- Curbside drop off will remain in place and clients will continue to have the option to virtually participate in appointments via a clinic-supplied tablet.
We thank you for your continued encouragement and support. As with you, our team looks forward to the day when they can safely welcome you back into Stoneybrook Animal Hospital.
While we are very happy to have been deemed an essential service, “The College of Veterinarians of Ontario has been consistent in its message that veterinarians are to use their judgement in reducing services that are not deemed necessary to support human and animal health at this time of public health emergency.” As such, we have made the following changes to hospital services:
Absolutely NO WALK IN, DROP IN or POP IN
Our entrances are locked. WE NEED TO KNOW THAT YOU ARE COMING. Please call or email prior to coming to the clinic to schedule an appointment or order supplies. Please ring the doorbell when you arrive or describe your vehicle or call 519-432-1895 from your vehicle and a technician will be right out
Please pre-pay for your food and medications either by credit card over the phone or by sending an e-transfer to [email protected]
In the event that cash is your only option to pay, please place the cash in an envelope or ziploc bag labelled with your name and set it on the table at the back entrance. No change will be provided at that time but it will show as a credit on your account.
Housecall services are suspended until further notice.
We will no longer require clients to sign consent forms for surgery. Verbal consent over the phone will be sufficient during this time of crisis.
There is a table located outside our main entrance. When you arrive with an appointment for your cat, rabbit or small dog, please place the carrier on the table and step back to allow for 6 feet or 2 metres physical distancing between yourself and the staff. At this point, we will bring your pet inside the clinic for their appointment. The doctor or technican will use the phone to discuss the findings with you. If you have a larger dog, we can take the leash but will try to still distance ourselves.
Cat Boarding Services are suspended until further notice.
In the unfortunate event of a euthanasia, only one family member can be present.
We realize that some of these changes will be difficult and inconvenient for clients but we are doing as much as we can to ensure the health of our staff and clients so that we can remain open and continue to care for your pets.