Emergencies happen. All emergencies are triaged on a case-by-case basis. If you have a pet emergency, please call us so that one of our team members can assess your particular situation and provide appropriate guidance regarding next steps.

Please give us call before coming so that a staff member can advise you on your particular emergency. Emergencies can be things such as accidental ingestion of rat poison, being hit by a car, and chocolate ingestion. If you ever feel that your pet needs emergency treatment, do not hesitate to call.

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For our Clients, After-hours/24-hour emergency services are available through our partnership with VetWise (previously known as SmartVet).

In case of an Emergency Situation please follow the steps below:

During Stoneybrook Animal Hospital Office Hours 

(8:30AM – 6PM Weekdays | 8:30AM – 2PM Saturday)

1. Stay calm & make sure your pet is in no immediate danger.
2. Call our clinic and let us know your emergency.
3. For after-hour emergencies, you will be given an alternate number to call for one of the on-call veterinarians for the city.

Outside of Stoneybrook Animal Hospital Office Hours

(After 6:30PM Weekdays | 2PM Saturdays | 24 Hours Sundays)

1. Stay calm & make sure your pet is in no immediate danger.
2. Visit our Emergency Telemedicine Service through the link below.
3. Register or Login with SmartVet to self-book an appointment with a Licensed Ontario Veterinarian.
4. You can also call SmartVet at (705) 410-6916

After-Hours Pet Poison Support:

ASPCA Pet Poison Control (consult fee may apply)
(888) 426-4435

Pet Poison Helpline (consult fee may apply)
(855) 764-7661